I have always like going to this nail salon !! Out of all the salons here this one was best up until today .... The owner Brenda who seems very uplifting and cheerful turns out to be very very rude. She did my fill in today on my natural nails .. As she was finishing appling the acrylics I noticed that my nails were thin and one had a slight crack so I asked her to correct it and when I did she proceeded to get loud with me telling me that I was wrong and she was right basically that my nail wasn't cracked ... She began getting loud so I did too and at that point I was furious to the point where I didn't even want to continue getting my nails or feet done. My point is you can't tell and talk to your customers anyway that you want even if you are the owner. I felt as is my nails were wrong and ask for it to be fixed so I felt that that's exactly what should have been done .. As she did. But she was rolling her eyes and speaking under her breath... The nail that's supposed to be fixed is now shorter than the rest of my natural nails due to her excessive filing while she was mad. I wish I could post pictures !!! I paid for this even though I don't feel as of I should have. I've worked in customer service myself and I could teach her a thing or two on how to speak to people. Fabulous place but she makes it ugly .. And after the fact she was talking telling the other people there that I was rude ha ! There is no need to ask me to not come back because when I got up to wash my hands I had already decided that I was not coming back Mrs. Brenda .. Thank you for your service but I won't be back !! ...
Kevin and Brenda have always treated my family so wonderful! I love their small town business! I always feel relaxed when I leave. It's nice to always walk into a place and they greet you with your name and a smile! Blessings!
My name is Kevin ,Manager of Nails Care & Spa.I want to reply the Comment of ( Felecia Arthur).First of all You are not Ours Regular Client, our business open more than TEN YEARS.You come to US every 2 or 3 year couple time only ,when is yours Nails really bad and Horrible Shapes ,so we can FIX IT for you and you leave to 2 or 3 more YEARS.I Remember every time We ASK you to SOAKS OFF yours BEAUTIFUL OLD nails. You always Said MAYBE next time until you make up and story fight and GO.YOU even mentions you do it yourself.Well I hope you Can find your old place to do your nails or do it yourself.One You to come to our Salon to Fix for your Nails , and I hope God will forgive what you SAIDS.
Very nice remodel, Kevin and Brenda. I had a very thorough and VERY relaxing pedicure today with Jovanna (sorry if I misspelled your name).
I met my friend to get our nails done. I asked the guy who handles the prices how much it would cost for pink polish on 8 of my nails and blue on my 2 ring fingers. Then, I wanted gold tips on all 10. He told me $15. I was like, "Wow that's a good deal." Then, the girl that called me to do my nails, told me the $15 would just cover 2 gold tips. And I wasn't even getting gel. I just wanted regular polish with regular gold polish on the tips. So, I explained to her what the guy had told me and then the other lady jumped in, I think the manager, and told me she heard him tell me it was only for 2 nails. Well, she was not even out there, she was in the back waxing somebody. So, unless she has bionic hearing, there's no way she heard me. I even tried to diffuse the situation and say I misunderstood, when I didn't, but she kept saying that I did hear him etc., and acted like I was trying to rip them off or something. She was very very rude and got extreme attitude with me and so I walked out. Then, I found out from my friend, she was talking about me after I left. To top things off, she would not even let us sit together and we were supposed to be getting our nails done together. They told us that they were using the chair next to my friend, and after I left, I talked to her and found out they never did. And they knew we were there together. So, they were very very rude and extremely nasty and I will never be going back there. They are good at what they do, however, it is more important to me that they treat their customers fairly and with respect. They were very disrespectful to me twice. Plus, I went to Modern Nails outside of Walmart, over by Aaron's, and they did what I wanted, with all 10 nails having the gold tips, for only $15 and, they even threw in an extra color for free. Modern Nails is definitely my favorite place because they are friendly and treat their customers with respect. I give Modern Nails by Walmart 5
Nails Care And Spa is a US Hair Care Studio based in Toccoa, Georgia. Nails Care And Spa is located at 1454 Big A Rd, Toccoa, GA 30577, USA.
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